Delivery
Pitbox Motor ships motorcycle parts internationally using reliable shipping services, primarily DHL Express.
International Shipping
We ship orders to destinations supported by our shipping service. Available shipping options and shipping costs are calculated and displayed during checkout based on the destination and chargeable shipping weight.
DHL Express
DHL Express is our primary international shipping service. Delivery times may vary depending on the destination country, customs clearance, local delivery conditions, weekends, public holidays, and other circumstances beyond our control.
The shipping cost displayed at checkout is based on the applicable shipping rate and chargeable weight. For some products, the chargeable weight may be calculated using the greater of the actual weight or volumetric weight.
Shipping Address
Orders are shipped to the delivery address provided by the customer during checkout.
Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, street address, city, postal code, state or province, country, and telephone number where required.
Pitbox Motor is not responsible for delays, additional costs, or delivery problems caused by incorrect or incomplete shipping information provided by the customer.
DDU – Import Duties and Taxes
International orders are shipped under DDU (Delivered Duty Unpaid) terms unless otherwise stated.
Import duties, customs duties, VAT/GST, customs clearance fees, and other taxes or charges imposed by the destination country are NOT included in the product price or DHL shipping cost.
The buyer or recipient is responsible for all applicable import duties, taxes, customs charges, and other destination-country fees.
Please check your local import regulations before placing an international order.
DHL Remote Area
Some delivery addresses may be classified by DHL as remote or extended delivery areas and may be subject to an additional remote area surcharge.
If applicable, a remote area surcharge may be added to the shipping cost shown during checkout.
Customers can check whether their delivery address is classified as a DHL remote area using the DHL Capability Tool:
https://dct.dhl.com/
If your address is identified as a remote area, please consider providing an alternative eligible delivery address before completing your order.
Delivery Times
Estimated delivery times are provided as a guide only. Actual delivery times may vary due to customs processing, weather conditions, public holidays, transportation delays, remote destinations, or other circumstances beyond the control of Pitbox Motor or the shipping carrier.
Customs Clearance
International shipments may be subject to customs inspection or clearance procedures in the destination country. Customs authorities may request additional information or documentation from the recipient.
Any customs-related delays or charges imposed by the destination country are the responsibility of the buyer or recipient.
Order Processing
Orders are normally processed after payment has been successfully received and confirmed.
Processing time may vary depending on product availability, order verification, weekends, public holidays, or other circumstances.
Tracking
Where tracking is available, tracking information will be provided to the customer after the order has been shipped.
Customers can use the tracking information provided by Pitbox Motor or the relevant shipping carrier to monitor the shipment.
Contact
If you have questions about shipping, delivery, tracking, or your order, please contact Pitbox Motor through our customer service contact information.
Pitbox Motor
International Motorcycle Parts Store
Website: pitboxmotor.com
Email: info@pitboxmotor.com