Privacy Policy
Last Updated: 2026
Pitbox Motor respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products.
This Privacy Policy explains how we collect, use, store, and share information when you visit pitboxmotor.com, create an account, place an order, contact us, or use our services.
1. Information We Collect
We may collect information that you provide when using our website, including:
- Name
- Email address
- Telephone number
- Billing and shipping address
- Account information
- Order and transaction information
- Product and purchase details
- Information provided when contacting customer service
We may also collect certain technical information when you use our website, such as browser type, device information, IP address, and website usage information, where permitted by applicable law.
2. How We Use Your Information
We may use customer information for purposes including:
- Creating and managing customer accounts
- Processing and fulfilling orders
- Processing payments
- Arranging shipping and delivery
- Providing order confirmations and shipping updates
- Responding to customer service requests
- Managing returns and refunds
- Improving our products, services, and website
- Preventing fraud and unauthorized transactions
- Complying with applicable legal and regulatory requirements
3. Payment Information
Payments may be processed through third-party payment service providers such as PayPal or other payment providers available during checkout.
Pitbox Motor does not intentionally store complete credit or debit card information on our website. Payment information may be collected and processed directly by the relevant payment provider according to its own privacy policy and security practices.
4. Shipping Information
To fulfill an order, relevant customer information may be provided to shipping and delivery service providers, including DHL Express.
This information may include the recipient's name, shipping address, telephone number, email address, and other information required for delivery, customs clearance, tracking, or related shipping procedures.
5. International Orders
For international orders, customer information may be transferred to or processed by payment providers, shipping companies, customs authorities, and other service providers involved in completing the transaction.
Such processing may occur in countries outside the customer's country of residence.
6. Customer Communications
We may use your contact information to communicate with you regarding:
- Orders and payments
- Shipping and delivery
- Returns and refunds
- Customer service requests
- Important website or service information
Where required by applicable law, marketing communications will be provided with appropriate consent or an option to unsubscribe.
7. Cookies and Similar Technologies
Pitbox Motor may use cookies and similar technologies to support website functionality, remember user preferences, maintain shopping carts, improve website performance, and understand website usage.
You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect some website functionality.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, process orders, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory obligations.
9. Data Security
Pitbox Motor takes reasonable measures to protect customer information against unauthorized access, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, website functionality, or other business purposes.
Third-party service providers may process information according to their own privacy policies and applicable terms.
11. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, or other forms of control over your information.
To make a privacy-related request, please contact us using the contact information provided below.
12. Children's Privacy
Our website is not intended to knowingly collect personal information from children where such collection is restricted by applicable law.
13. Changes to This Privacy Policy
Pitbox Motor may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated "Last Updated" date.
14. Contact Us
If you have questions or requests regarding this Privacy Policy or your personal information, please contact us:
Pitbox Motor
Website: pitboxmotor.com
Email: info@pitboxmotor.com