Welcome to Pitbox Motor. This Return & Refund Policy explains the conditions and procedures applicable to product returns and refunds for orders placed through pitboxmotor.com.
1. General
Customers should carefully verify the product part number, motorcycle model, year, specifications, dimensions, and compatibility before placing an order.
If you are unsure whether a product is suitable for your motorcycle, please contact Pitbox Motor before placing your order.
2. Return Requests
Customers must contact Pitbox Motor within 7 days of receiving their package to request a return.
Return requests should include the order number, product details, reason for the return, and supporting photographs or other information when requested.
Customers must obtain return approval and instructions from Pitbox Motor before sending any product back. Returns sent without prior approval may not be accepted.
3. Incorrect, Damaged, or Defective Products
If you receive a product that is incorrect, damaged during delivery, or appears to have a manufacturing defect, please contact us as soon as possible after delivery.
We may request photographs, videos, packaging information, or other evidence to assess the issue.
If the issue is confirmed to be the responsibility of Pitbox Motor or the product manufacturer, an appropriate replacement, refund, or other resolution may be offered.
4. Customer Compatibility and Ordering Errors
Pitbox Motor is not responsible for returns resulting from incorrect product selection, incorrect motorcycle application, incorrect part number selection, or failure to verify compatibility before ordering.
Customers are responsible for confirming that the product is suitable for their motorcycle before purchase.
5. Product Condition
Unless otherwise agreed, returned products must be unused, uninstalled, unmodified, and in their original condition and packaging.
Products that have been installed, modified, damaged, or used may not be eligible for return.
6. Return Shipping Costs
Return shipping costs depend on the reason for the return and the circumstances of the order.
If the return is caused by an incorrect product supplied by Pitbox Motor or a confirmed product issue, Pitbox Motor may cover or reimburse reasonable return shipping costs where applicable.
If the return is caused by customer preference, incorrect selection, incompatibility, or other customer-related reasons, the customer may be responsible for return shipping costs.
7. Refunds
Approved refunds will normally be processed using the original payment method where possible.
The time required for a refund to appear in the customer's account may depend on the payment provider, bank, or financial institution.
Shipping charges, customs duties, import taxes, VAT/GST, customs clearance fees, and other destination-country charges may be non-refundable where applicable.
8. International Orders and Customs Charges
For international orders shipped under DDU (Delivered Duty Unpaid) terms, import duties, customs duties, VAT/GST, customs clearance fees, and other destination-country charges are the responsibility of the buyer or recipient.
Pitbox Motor does not control the customs procedures, taxes, or charges imposed by the destination country.
9. Non-Returnable Situations
A return or refund may not be available where a product has been improperly installed, modified, misused, damaged after delivery, or otherwise handled contrary to the manufacturer's instructions.
Certain products may also be subject to specific return conditions stated on the product page.
10. Contact
For return or refund requests, please contact Pitbox Motor through the customer service contact information provided on our website.
Please include your order number and relevant product information so that we can review your request.